Your security matters. Stay informed about current fraud activity and learn how to protect yourself, your accounts, and your information.
Fraud tactics are constantly changing. Scammers may use phone calls, text messages, emails, websites, or social media to impersonate trusted organizations and convince you to provide information, send money, or take action.
If something doesn’t feel right, stop and verify before you respond.
Report Suspicious Activity - Phone: (800) 472-3388
August 5, 2026
Fraud Alert: Impersonation Calls Claiming to Be Arbor Bank
We are aware of reports involving fraudlent call where someone is claiming to be a member of Arbor Bank's Treasury Management team.
What Customers Are Seeing.
We have received a report of a fraudulent phone call from someone claiming to be a member of Arbor Bank's Treasury Management team. The caller claimed to be calling from our Omaha Lakeside location and asked to speak with someone in accounts payable who could verify potential fraudulent transactions. The customer became suspicious and ended the conversation, choosing instead to contact Arbor Bank directly using a trusted phone number.
What You Should Know.
Fraudsters may impersonate Arbor Bank employees and use convincing details, including employee departments, branch locations, phone numbers, or information about your business to make a call appear legitimate.
If you receive an unexpected call claiming to be from Arbor Bank:
- Do not provide account, login, transaction, or other sensitive information.
- Do not rely on the phone number shown on caller ID or a callback number provided by the caller.
- End the call and contact Arbor Bank directly using a phone number you know and trust.
If you believe you may have provided information to a fraudulent caller, contact Arbor Bank immediately.
When in doubt, hang up and call us directly. We are always happy to help you verify whether a communication is legitimate.
Scammers often try to create urgency so you act before you have time to think.
If you receive an unexpected request involving your money or personal information:
- Stop. Don't click, reply, send money, or provide information.
- Check. Verify the request independently. Contact Arbor Bank using a phone number or website you already know is legitimate, not the number or link contained in the suspicious message.
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Protect. If you think you've shared information or your account may be at risk, contact us immediately so we can help you determine the appropriate next steps.
Common Fraud & Scam Warning Signs
Be cautious when someone:
- Pressures you to act immediately.
- Says there is suspicious activity on your account and asks you to provide information to "fix" it.
- Asks for your online banking credentials, password, PIN, or verification code.
- Tells you to move money to "protect" it.
- Requests payment through gift cards, cryptocurrency, wire transfers, or other unusual methods.
- Sends an unexpected link and asks you to sign in or verify your account.
- Claims you won a prize but must pay a fee or provide financial information first.
- Asks you to allow remote access to your computer or mobile device.
- Tells you NOT to speak with your bank, family members, or anyone else about the transaction.
Remember: Caller ID, text messages, email addresses, and websites can be manipulated to appear legitimate.
Report Suspicious Activity - Phone: (800) 472-3388
Common Types of Fraud
Bank Impersonation Scams
A scammer may pretend to be an Arbor Bank employee or another financial institution and claim there's a problem with your account. Instead of continuing the conversation, end the call or message and contact the bank independently with a known public phone number.
Phishing Emails
Fraudulent emails may appear to come from a bank, business, delivery service, government agency, or someone you know. They often contain a link or attachment designed to steal information or install malicious software.
Fraudulent Text Messages
Scammers may send texts warning about a suspicious purchase, locked account, package delivery, unpaid toll, or other urgent issue. Avoid clicking unexpected links.
Phone & Caller ID Spoofing
A fraudulent call can appear to come from a legitimate organization's phone number. A familiar name or number on your screen does not guarantee the caller is legitimate.
Payment & Money Transfer Scams
Be suspicious when someone unexpectedly asks you to send money, especially through wire transfers, gift cards, cryptocurrency, payment apps, or other methods that may be difficult to reverse.
Check Fraud
Fraudsters may steal, alter, counterfeit, or misuse checks. Review account activity regularly and notify us promptly about transactions you don't recognize.
Business Email Compromise
Businesses should be particularly cautious of emails requesting changes to payment instructions, wire information, payroll information, or vendor banking details.
Verify payment changes using a known phone number and a trusted contact before sending funds.
Report Suspicious Activity - Phone: (800) 472-3388
Simple Ways to Protect Yourself
- Use strong, unique passwords and avoid using the same password across multiple accounts.
- Enable multifactor authentication wherever it is available.
- Keep your phone, computer, browser, and security software updated.
- Review your bank accounts regularly and investigate unfamiliar activity.
- Turn on account and transaction alerts when available.
- Never allow an unexpected caller to remotely access your computer or mobile device.
- Be cautious about information you share publicly on social media. Fraudsters can use personal information to make scams more convincing.
- When in doubt, verify.
Report Suspicious Activity - Phone: (800) 472-3388
Think You've Been Targeted?
If you receive something suspicious that appears to involve Arbor Bank:
1. Don't respond or click anything.
2. Save the message, email, phone number, screenshot, or other information if possible.
3. Contact Arbor Bank directly.
4. If you've already provided information or sent money, tell us immediately.
You can also report suspected scams to the Federal Trade Commission at ReportFraud.ftc.gov.
Report Suspicious Activity - Phone: (800) 472-3388
Help Us Protect Our Community
Fraud prevention works best when we look out for one another. If you receive a suspicious communication claiming to be from Arbor Bank, please let us know. Your report may help us identify a developing scam and alert other customers.
When something doesn't feel right, stop before you act. We're here to help.
Report Suspicious Activity - Phone: (800) 472-3388
